We want to highlight a recent situation that perfectly showcases how our Systems in Motion (SIM) After MarketService team embodies our commitment to customer satisfaction and reliability.
Earlier this month, A major “last mile” parcel carrier in the Chicagoland area and one of our significant clients— faced a major challenge. Their main sorter experienced a catastrophic failure, causing severe damage to essential components like the chain and shoes. With a system as complex as theirs, downtime isn’t just an inconvenience; it’s a significant operational hurdle. A failure of this magnitude could have prevented as many as 70,000 packages from reaching their destinations on time.
However, our SIM After Market Service team sprang into action without hesitation. They quickly assessed the situation, mobilized resources from multiple locations, and worked with remarkable speed and precision. Our team didn’t overlook a single detail while rebuilding the sorter, and they ensured everything was back online for the company to resume sorting their parcels on time that evening.
This incident is a perfect example of how our After Market Service team can provide unparalleled support to our clients. Whether it’s addressing a sudden breakdown or
performing regular maintenance, our team is always ready to ensure our clients’ systems
are up and running smoothly.
We offer comprehensive support across all areas of our business—from conveyor systems
and installation to controls, software, wiring, and AMS. Our goal is always to minimize
downtime and maximize efficiency, just as we did for this company.
Our Aftermarket Services is quick thinking, hard working, and adherence to our Core Values made this rapid recovery possible. This is the level of service and dedication we strive to provide to every client, every day.
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