AfterMarket Services Advocate for your Continued Success
Have you ever felt that no one pays attention to your company after the sale?
Systems in Motion has a unique customer-centric program that our customers love – one that looks out for your continued success.
We have a special member of our AfterMarket Team – Teresa Berry – who loves her job – checking in with clients, making sure systems are running at peak. It’s more than just stopping by to say hello. Together, Teresa and clients discuss operational issues and collaborate on options, often stopping small problems from becoming larger ones.
Teresa says “It’s about doing what we can to help our customers continue to be successful, asking probing questions and delivering prompt responses. Walking the floor, listening, to understand your challenges, your issues and your concerns. Maybe seeing an area of improvement, or a process that could be streamlined, or an out-of-date safety procedure.”
Here’s what one client had to say, “Meeting face-to-face after the sale brings a personal touch to the relationship that you don’t find much in our industry. It’s nice to be able to toss around ideas and get professional feedback.”
Another client loves the operational continuity, and the ability to resolve issues quickly, minimizing costly downtime.
Scott Lee, President of Systems in Motion said the feedback has been tremendous. “Our clients know they can get help when they need it, creating a sense of value and support. When we say we ‘own it’, we mean it. We’re committed to our clients’ success, and this program proves it”
For Teresa, it’s about valuable feedback. “I’m able to gather crucial insights from clients that can improve our products, services and the overall customer experience.”
For Systems in Motion, it’s another way to show our commitment to your success.
