Systems In Motion has a strong IT service management approach to remote infrastructure management. We offer full lifecycle capabilities in design, implementation, monitoring and management of our customers’ IT infrastructure.

Our US-based Network Operations Center (NOC) is located in Ann Arbor, MI and operated by a team of experts in the administration and management of production support environments. Our engagements are based on a tight SLA framework, with service-level based variable pricing models that ensure alignment of our team’s objectives with that of our customers.

Focus on customer experience

We drive value by focusing on customer experience, level of service quality, and cost optimization. For example, our information diagnostics teams conduct analysis on trouble tickets not only to solve the problem, but proactively address solutions that can prevent a recurrence of problem. Trouble ticket management costs are contained through automatic monitoring, detecting, resolving, analyzing, and proactive fixing.

Systems In Motion is well positioned to support both onsite and remote infrastructure management given our Inshore service delivery approach.

There are 4 components to our Infrastructure services business

• Architecture design
• Infrastructure Management
• 24/7 monitoring and help desk
• 24/7 System support